Return Policy

At QwirkyOwl, we are committed to providing the best shopping experience for our customers. If for any reason you are not satisfied with your purchase, we’re here to help. Below are the terms and conditions of our return policy.

Eligibility for Returns

We accept returns for products that are defective, damaged, or not as described in the product listing. If you receive an incorrect or faulty item, please contact us within 7 days of receiving your order. Returns will not be accepted if the item is used, altered, or damaged by the customer.

How to Initiate a Return

To initiate a return, simply send an email to support@qwirkyowl.com with your order number, a description of the issue, and photos of the item if it is damaged or defective. Our team will assist you in processing your return request.

Return Shipping

For eligible returns, we will arrange for a Reverse Pickup (RVP). Our team will contact you to schedule the pickup and provide further instructions. Please make sure the item is securely packaged in its original condition and packaging.

Refund Process

Once we receive the returned item and confirm the issue, we will process your refund to the original payment method. Refunds will typically be processed within 5-7 business days.

Non-Returnable Items

Certain items such as opened personal care products, clearance sale items,  are non-returnable, unless they are faulty or damaged. Please refer to the product description for further details.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

Contact Us

If you have any questions or need assistance regarding returns, please reach out to us at support@qwirkyowl.com. Our customer service team is here to help.

Thank you for shopping with QwirkyOwl. We appreciate your trust in us and will do our best to resolve any issues.