FAQ

At QwirkyOwl, we strive to provide a smooth and transparent shopping experience. Here are answers to some of the most frequently asked questions.

How long does it take for my order to be processed and shipped?
We process all orders either the same day or the next business day. Once your order is processed, it will be shipped promptly, and you'll receive tracking information to follow your package’s journey.

Do you offer international shipping?
At this time, we only ship within [Insert Region, e.g., India] and do not offer international shipping. We apologize for any inconvenience this may cause.

What shipping methods do you offer?
We provide one fast shipping method, and all orders come with free shipping. You can expect your order to arrive within e.g., [3–5 business days], depending on your location.

How can I track my order?
Once your order is shipped, we send real-time tracking updates via WhatsApp. This allows you to monitor your package’s status and delivery updates in real time.

What if my order arrives damaged or is lost in transit?
If your order arrives damaged or is lost during transit, we take full responsibility. Please contact us at support@qwirkyowl.com with photos of the damage or any relevant details, and we will resolve the issue promptly by assisting with a claim or issuing a refund if necessary.

Can I change or cancel my order after placing it?
Unfortunately, we do not allow changes or cancellations to orders once they have been placed. Please double-check all order details before completing your purchase to avoid any issues.

What happens if my shipping address is incorrect or unreachable?
If we are unable to deliver to your address or if it is incorrect, we will notify you right away. In such cases, your order will be canceled, and we will issue a refund along with an explanation of the cancellation.

How can I contact customer support?
If you have any questions, concerns, or need assistance, feel free to contact us at support@qwirkyowl.com. Our customer service team is always ready to help you with any issues you may encounter.